Steps of food recall:
Notification of complaint —>Initial risk assessment —-> Assemble recall team –>Gathering of information –> Determine risk level —> Regulatory body communication —>customer notification —>Retrieve products —>Store faulty products —>Investigate the root cause –>Dispose the product
Recall team comprise of :
- Plant Manager
- Production manager
- Quality manager
- Warehouse manager
- Sales Manager
- Human Resource
- PR, Legal and consultants
Components of a Recall Plan
The manual should include
- Responsibility of the tracebility co-ordinator and all teams
- Customer notification procedure
- Contact list details about all regulatory and gov people
- Description of product code identification
- How to handle product return
- Classification of Hazard level
- How to track customer complaint
- Description of test method used for traceability
- Maintenance of customer records
But you should create a Mock recall and prepare your teams for the actual recall.